We implement Salesforce so people actually use it
From discovery to go-live, integrations included. Certified consultants, agile delivery and one measurable goal: adoption and ROI, not just configuration.
Ethos-Tech is a Salesforce consultancy that designs, implements and integrates Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, Data Cloud and Agentforce. A standard Sales Cloud project typically takes 8–12 weeks; multi-cloud projects with ERP integrations take 4–6 months. Get an indicative figure with our project estimator.
Projects delivered internationally
Salesforce certifications across clouds
Certified Salesforce consultants
Projects with training and change management
What we implement
Each cloud solves a different problem. We help you pick only what you need, and make it work together.
Sales Cloud
Leads, opportunities, forecasting and quotes. A real-time pipeline and automation that removes manual work from sales.
Service Cloud
Omnichannel case management, knowledge, SLAs, CTI and Field Service. Faster, measurable customer care.
Marketing Cloud
Personalised journeys, email, SMS and segmentation. Account Engagement (Pardot) for B2B, Marketing Cloud for B2C.
Experience Cloud
Customer, partner and dealer portals connected to your CRM: self-service, documents, orders and community.
Data Cloud & Agentforce
Real-time unified profiles and autonomous AI agents that answer, qualify and act on CRM data.
Revenue Cloud & CPQ
Product configuration, price books, discounts and approvals. Accurate quotes in minutes, not days.
How we work
Releases every 2–3 weeks: you see value early and we adjust course before it gets expensive.
- 01
Discovery
Workshops to map processes, data, integrations and KPIs. Output: a prioritised roadmap and estimate.
- 02
Design
Solution architecture, data model, security and integration plan. Documented decisions.
- 03
Agile build
Sprints with regular demos. Declarative configuration first, Apex/LWC code only where it pays off.
- 04
Go-live & adoption
Data migration, role-based training, hypercare and ongoing support with SLAs.
Integrations we do well
A CRM delivers most when it talks to the rest of the business.
- ERP: SAP, Microsoft Dynamics, Oracle and local ERPs — customers, orders, invoices and price lists in sync
- MuleSoft and REST/SOAP APIs for reusable, governed integrations
- E-commerce: Commerce Cloud, Shopify, Magento
- Telephony & CTI, WhatsApp and digital channels
- Automotive DMS and industry systems
- Data warehouse & BI: Tableau, Power BI, Snowflake
Engagement models
Fixed price
A fixed, guaranteed price based on the agreed scope. Ideal when requirements are clear.
Time & material
You pay for the team’s actual effort. Maximum flexibility for evolving or open-scope projects.
Managed support
A monthly bundle of certified specialist hours for maintenance, enhancements and new releases.
Frequently asked questions
How much does a Salesforce implementation cost?
For an SMB, an essential Sales Cloud project typically starts around £15,000–35,000, while multi-cloud projects with ERP integrations often exceed £100,000. Licences come on top (from £20 to £440 per user/month depending on the edition). See our cost guide.
How long does it take to implement Salesforce?
A basic Sales Cloud project takes 8–12 weeks. Multi-cloud implementations with customisation and integrations take 4–6 months, depending on process complexity, data quality and stakeholder availability.
Is Salesforce a good fit for SMBs?
Yes. Starter and Pro Suite are designed for small and mid-sized businesses and can go live in a few weeks. Start with a focused scope and extend once the CRM is adopted.
Can Salesforce integrate with my ERP?
Yes. Salesforce exposes REST, SOAP, Bulk and Streaming APIs and integrates with SAP, Dynamics, Oracle and local ERPs. For multiple integrations we recommend MuleSoft or middleware for governed, reusable flows.
What is Agentforce and do I need it?
Agentforce is Salesforce’s AI agent platform: autonomous agents that answer customers, qualify leads or prepare work using CRM data. It pays off once processes and data are structured; we assess it during discovery.
Do I need dedicated IT staff to run Salesforce?
No. A trained Salesforce admin handles configuration, reports and automation without code. For development and complex integrations we offer managed support.
What would your Salesforce project cost?
Answer a few questions about clouds, users, integrations and timing: get an indicative range instantly.